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Refund Policy for Easy To Do SHOP

At Easy To Do SHOP, we strive to provide the best shopping experience for our customers. However, we understand that there may be times when a purchase does not meet your expectations. This refund policy outlines the conditions under which refunds, returns, and exchanges are granted, and the steps to follow to resolve any issues.

Eligibility for Refunds

Refunds are offered under specific conditions to ensure fairness for both parties. You are eligible for a refund if:

  1. Defective or Damaged Items: If the product arrives with defects, is malfunctioning, or has visible damage caused during shipping.
  2. Item Not as Described: If the product you received is significantly different from what was advertised on our website, such as incorrect color, size, or features.
  3. Non-Delivery: If your order was not delivered within the promised timeframe, except in cases of delays caused by customs, natural disasters, or other uncontrollable factors.

Refund requests must be initiated within 30 calendar days of the delivery date. Proof of purchase (e.g., order confirmation or receipt) is required to process your request.

Items Not Eligible for Refunds

While we aim to accommodate most requests, certain items are excluded from refunds:

  • Clearance and Final Sale Items: Products marked as non-returnable at the time of purchase.
  • Digital Products: Downloadable or digital content once accessed or downloaded.
  • Gift Cards and Vouchers: These are non-refundable and cannot be exchanged for cash.
  • Items Damaged by Customer: Products that show signs of wear, misuse, tampering, or alteration.
  • Incomplete Returns: Items missing original packaging, tags, or included accessories are ineligible for refunds.

How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact Customer Support:
    Reach out to us at support@easytodoshop.com or call us at +974 71213738. Our customer service team is available Sunday to Friday, 9:00 AM to 5:00 PM .

  2. Provide Necessary Details:

    • Your order number (found in your confirmation email).
    • A clear description of the issue you are experiencing with the product.
    • Visual proof (photos or videos) showing the defect, damage, or incorrect item.

  3. Follow Return Instructions:
    If your refund request is approved, our team will provide you with a Return Authorization Number (RAN) and detailed instructions for returning the product.

Returning an Item

When returning a product, please ensure the following:

  • The product is securely packaged to prevent damage during transit.
  • It includes all accessories, manuals, and original packaging.
  • The return is shipped using a traceable shipping service to ensure safe delivery.

The return address will be provided by our support team. Easy To Do SHOP is not responsible for returned items that are lost or damaged during transit.

Refund and Exchange Processing

After we receive and inspect the returned product, you will be notified via email about the approval or rejection of your refund request. Approved refunds will be processed within 7-10 business days and issued to the original payment method or as store credit, depending on your preference.

For exchanges, we will ship the replacement item once the returned product has been received and inspected. Exchanges are subject to product availability.

Shipping Costs and Refunds

  • If the refund is due to a defect, incorrect item, or error on our part, Easy To Do SHOP will cover the cost of return shipping.
  • If the refund is due to reasons such as a change of mind, the customer is responsible for all return shipping costs.
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

Refund Timeframes

Refund timeframes depend on the payment method used:

  • Credit/Debit Cards: 7-10 business days after refund approval.
  • PayPal or Other Payment Methods: 3-5 business days after refund approval.
  • Store Credit: Issued immediately after refund approval.

Promotions and Bundled Items

For items purchased as part of a promotion or bundle, the refund amount will reflect the discounted price paid. If a single item from a bundle is returned, the refund will be adjusted accordingly.

Force Majeure Exceptions

Refunds will not be issued for delivery delays caused by factors beyond our control, such as natural disasters, customs delays, or pandemic-related disruptions. However, if your order is delayed by more than 30 additional days, you may request a resolution.

Contact Us for Assistance

We are here to help you with any questions or concerns regarding refunds, returns, or exchanges. Please contact us:

  • Email: support@easytodoshop.com
  • Phone: +974 71213738
  • Business Hours: Sunday to Friday, 9:00 AM to 5:00 PM 
  • Mailing Address:
    Easy To Do SHOP
    Doha Souq Mall, F 1st Floor, Officeno:158

We appreciate your trust in Easy To Do SHOP and are committed to ensuring your satisfaction. Our refund policy is designed to be transparent and customer-focused, and we will do everything we can to resolve your concerns efficiently.